Shipping and Delivery Policy

1. Digital Service Delivery

Practify is a cloud-based software service delivered digitally. There are no physical products to ship. Upon successful subscription and account creation, you will have immediate access to our practice management platform through your web browser or mobile application.

Access to the Service is provided instantly upon:

• Successful completion of account registration
• Verification of your email address (if required)
• Payment processing completion

2. Account Activation

2.1 Immediate Access

Once your payment is processed and your account is verified, you will receive access credentials via email. You can begin using the Service immediately after logging in.

2.2 Setup Time

While access is immediate, you may need some time to configure your practice settings, add staff members, and customize your practice. Our support team is available to assist with onboarding if needed.

3. Access Methods

You can access Practify through:

• Web browser (Chrome, Firefox, Safari, Edge)
• Mobile applications (iOS and Android, where available)
• API integrations for third-party systems

No installation or physical delivery is required. The Service operates on our cloud infrastructure and is accessible from any device with internet connectivity.

4. System Requirements

To access and use the Service effectively, you need:

• A stable internet connection
• A modern web browser (latest versions recommended)
• For mobile apps: iOS 12+ or Android 8+
• Sufficient device storage for mobile app installations (if applicable)

5. Service Availability

We maintain high availability of our Service, typically 99.9% uptime. However:

• Scheduled maintenance may cause brief service interruptions (advance notice provided when possible)
• Unforeseen technical issues may cause temporary unavailability
• Your local internet connection quality may affect access speed and reliability

We are not responsible for service interruptions caused by your internet service provider or local connectivity issues.

6. Data and Configuration

Your practice data, settings, and configurations are stored securely on our cloud servers. This includes:

• Patient records and information
• Appointment schedules
• Billing and invoice data
• User accounts and permissions
• Custom settings and preferences

All data is backed up regularly and accessible from any device once you log in. There is no need to transfer or sync data manually between devices.

7. Updates and New Features

We regularly update the Service with new features, improvements, and security patches. These updates are delivered automatically and do not require any action from you. Updates are rolled out gradually to ensure stability, and you will always have access to the latest features as part of your subscription.

8. Support and Onboarding

While the Service is delivered instantly, we provide:

• Email support for technical assistance
• Documentation and help resources
• Onboarding assistance for new users (upon request)
• Training resources and tutorials

Support is available through our contact page or email. Response times vary based on your subscription plan.

9. International Access

The Service is accessible from anywhere in the world with internet connectivity. There are no geographical restrictions or shipping limitations. However, certain features or data processing may be subject to local regulations in your jurisdiction.

10. Contact Us

If you have questions about accessing the Service or need assistance with delivery/activation, please contact us at nikhil@practify.in or through our contact page.